Your questions, answered

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HOW DO I BOOK TICKETS?
All tickets must be purchased directly from the York Theatre Royal website, in person from the Box Office or by phone on 01904 623568.

Ticket prices are advertised at the lowest on sale price (limited availability). Prices are subject to change – buy early for the best seats at the best prices.

Please note, the reselling of any ticket is strictly forbidden, and tickets sold via unauthorised third parties (including online auction sites, ‘fan to fan’ resale sites and all secondary ticket retail websites) are not valid for entry. Any ticket offered for resale either on or offline will result in the entire original booking being automatically void. The original purchaser and their party may be refused admission.

The credit or debit card that you used to purchase your ticket will be required as proof of purchase when you get to the theatre.

Visit our What’s On page to book tickets online.

HOW CAN I PAY?
You can pay online or over the phone using Mastercard, Visa and Maestro. We accept National Theatre Tokens (in person only) and York Theatre Royal vouchers (online and in person). If you wish to pay by cash, you can do so at the theatre in person.

For more information, please contact our Box Office team on 01904 623568.

WHAT DISCOUNTS AND CONCESSIONS ARE AVAILABLE?
Concessions are available for over 65’s, under 18’s, those in receipt of means tested benefits, full-time students and registered disabled patrons (on selected shows). Half price companion tickets are available. If you’re aged between 18-35 years old you can sign up for free to our 35LIVE membership and access £15 tickets to selected shows.

All discounts are subject to availability – please check online or speak to our Box Office team for details.

ARE THERE GROUP DISCOUNTS?
Groups of 10 or more receive a £2 discount per ticket for selected performances. Schools discounts are also available for selected performances, please check with our Box Office on 01904 623568. See our full Terms and Conditions.

CAN I RETURN OR CHANGE THE DATE OF MY TICKETS? WILL I GET A REFUND?
If for any reason you are unable to use your tickets we offer a flexible exchange service. Tickets can be exchanged for another performance of the same show (subject to availability), provided that we receive the tickets at least 48 hours before the performance (7 days for group bookings). There is an administration fee of £1 per ticket. Members get free ticket exchanges.

If you are unable to return the ticket(s) at least 48 hours before the performance, we may be able to resell them on your behalf once we have sold all our own tickets. We cannot guarantee resale but, if we are able to, we can refund you minus an administration fee of £2 per transaction. We can also transfer tickets to a friend or relative if you can find someone else to use them.

To put tickets up for resale, or to transfer them into a different name, please contact our Box Office team on 01904 623568. Refunds are only offered if a performance is cancelled or abandoned when less than half the performance has taken place.

MY TICKETS ARE LOST / HAVEN’T ARRIVED – WHAT CAN I DO?
If your tickets have not arrived by the day of the performance, you may collect duplicate tickets by presenting the payment card and / or the confirmation email at the Box Office.
If you have purchased tickets for someone else, please contact the Box Office on 01904 623568 to transfer the tickets into their name. Unfortunately, we are not able to post any duplicates or have them ready before the day of the performance.

WHY DO I HAVE TO GIVE MY PERSONAL DETAILS WHEN BOOKING A TICKET?
Contact information is helpful for us to have in case there is a problem with your ticket or the performance and we need to get in touch. We will not sell your details or add you to a mailing list without your consent. If you prefer not to give any details, then please purchase tickets in person at the theatre.

If you buy a ticket on our website, we collect your name, address and email address, you can also input your contact phone number, but this is not required. We also process your payment card information – although we don’t handle it directly or retain it: it’s all dealt with by our payment processor.

If you buy a ticket over the phone or in person at the box office, we collect your name, address and telephone number. We collect your payment card details, although we don’t process them ourselves – that’s done by our payment processor – or keep them.
For more details see our Privacy Policy.

CAN I BUY A GIFT VOUCHER FOR YORK THEATRE ROYAL?
Yes, they can be purchased by calling Box Office on 01904 623568 or in person at at the theatre. Vouchers can be redeemed against productions or membership.

HOW CAN I FIND OUT WHEN PRODUCTIONS GO ON SALE?

We will let you know regularly via email and / or post about our upcoming events and news at the theatre, unless you opt out of communications in your account. You can also follow us on Twitter and Facebook to find out what’s on.

YOUR VISIT
HOW DO I GET TO YORK THEATRE ROYAL?
We’re situated in the heart of York – for directions and travel details please see our Visit Us page.

WHO DO I CONTACT FOR LOST PROPERTY?
If you have lost an item in the building, please email admin@yorktheatreroyal.co.uk to check whether it has been handed in and to arrange collection from Box Office during our opening hours. Please note that any unclaimed items will be disposed of after 30 days.

WHAT IS THE FOOD AND DRINK OFFERING AT YORK THEATRE ROYAL?
There are plenty of options for eating and drinking when you visit the theatre. Our two bars open an hour before performances and food is served until half an hour before a performance begins. For more details please see our facilities page here.

IS THERE FREE WI-FI?
Free Wi-Fi will be available throughout the foyer. You’re welcome to bring laptops and tablets to use in the foyer. As a theatre, our performances will make certain areas very busy after 1pm (on matinee days) and 6pm (all days).

WHEN CAN I TAKE MY SEAT FOR A PERFORMANCE? AND WHAT IF I AM LATE?

The Main House will normally open half an hour before a performance begins for you to take your seat. Latecomers may not be admitted until a suitable point in the performance – this varies from show to show.

WHAT ACCESS EQUIPMENT IS AVAILABLE?
Audio amplification equipment: Sennheiser headsets for audio amplification can be collected from the Box Office at the theatre before each performance. There is no deposit payable and no need to book these in advance, however we do recommend arriving early in case of high demand.

Our Box Office and front-of-house Welcome teams are happy to support you with any specific needs you may have – please let us know how we can assist you when you next visit us.
For more details please see our Access page.

WHAT KIND OF ASSISTED PERFORMANCES ARE AVAILABLE AND WHEN ARE THEY?
We offer captioned, audio described, relaxed, dementia friendly and British Sign Language interpreted performance across our programme, ensuring that anyone can enjoy our live shows. For more details about what these are please visit our Access page.

You can quickly find all our access performances by searching our What’s On page with the access filter.

WHERE CAN MY TAXI DROP ME OFF IF I HAVE SPECIAL ACCESS NEEDS?
For audience members with access needs, the drop-off point for taxis is Duncombe Place, from which there is a 2 minute level access walk to the entrance of the theatre.

IS THERE LEVEL ACCESS TO THE THEATRE? HOW ACCESSIBLE IS THE THEATRE?
Yes, there is level access to the theatre. Wheelchair spaces are available in the Main House Stalls and Dress Circle and in the Studio. Please request a wheelchair space at the time of booking. If you have limited mobility, our Box Office team can advise on the best areas to sit and whether there are any steps to navigate. For information about general access for the building, please see our Access page.

ARE THERE LIFT FACILITIES IN THE THEATRE?
Our theatre has level entrances to the foyer, with automatic doors and a low counter at Box Office. We have lift access to the Main House, Studio and Dress Circle seating, with accessible toilets on both ground floor and first floor levels.

WHAT OPPORTUNITIES ARE THERE TO WORK AT YORK THEATRE ROYAL?
Current vacancies and information about working with us can be found at Work With Us

CAN YOU HIRE YORK THEATRE ROYAL?
Our Main House auditorium and Studio theatres, as well as our workshops spaces and De Grey Rooms are all available to hire, offering unique and beautiful city centre venues for conferences, launches, weddings and many other events. For more details and to enquire about availability please see our Hire page.

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