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Access For All
Our theatre is here for you and we aim to make your visit a pleasant and enjoyable experience. Please let us know your needs at the time of booking and we’ll do all we can to help.
Our theatre has level entrances to the foyer, with automatic doors and a low counter at Box Office. We have lift access to the Main House, Studio and Dress Circle seating, with accessible toilets on both ground floor and first floor levels.
Wheelchair spaces are available in the Main House Stalls and Dress Circle and in the Studio. Please request a wheelchair space at the time of booking. If you have limited mobility, our Box Office team can advise on the best areas to sit and whether there are any steps to navigate.
We operate a wireless loop system in the Main House to relay sound to customers who are hard of hearing, with Sennheiser headsets available free of charge from Box Office.
Assistance Dogs are welcome in all areas of the theatre and a complimentary dog-sitting service can be arranged – please request this service at the time of booking.
For families we offer baby changing facilities in the accessible toilets, free buggy parking and booster seats for your little ones.
Limited Blue Badge parking is available on Duncombe Place at the rear of the theatre.
We offer concession tickets for patrons with disabilities and half price companion or carer tickets.
If you’d like to order an audio described or large print version of our current brochure, please request it by emailing firstname.lastname@example.org
We offer captioned, audio described, relaxed, dementia friendly and British Sign Language interpreted performances across our programme, ensuring that anyone can enjoy our live shows. If you’d like any more details, or even want to see the spaces for yourself ahead of your visit, please get in touch with our Box Office team who will be happy to help you.
British Sign Language interpreted performances feature an interpreter who will stand in a clearly visible position and interpret the spoken and heard aspects of the show using BSL. Please mention that you are interested in this service at the time of booking and our Box Office team will then be able to advise on which seats have the best view of our interpreter.
Audio Described performances offer blind and partially sighted patrons with a live verbal commentary of the production (describing not just the action but also the set, expressions and visual jokes), broadcast through a headset that’s completely unnoticed by other audience members. Touch Tours, taking you backstage, are often available 1 hour before the start of the show and a dog-sitting servIce can also be arranged. Please let us know your needs at the time of booking.
Captioned performances are similar to subtitling, with the words displayed on a screen by the stage, to be seen in real time as the actors speak. Speakers’ name, sound effects and offstage noises are also shown. Captioned performances are particularly helpful to D/deaf, deafened and hard of hearing patrons as well as anyone who struggles to follow strong accents or whose first language is not English.
Relaxed performances are aimed at anyone with sensory sensitivity or that would benefit from a more relaxed environment. Productions are adapted in a variety of ways, including lower noise levels, to reduce anxiety and ensure an enjoyable experience without detracting from the show.