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How to Pay: We accept cash, cheque, debit or credit cards. Tickets booked over the phone can be posted to you for £1. Online bookings will be held at the Box
Office for collection.
Reserving Tickets: You can reserve tickets for 4 days. If you have unpaid tickets on reserve please collect them at least 30 mins before the performance as
reserved tickets may be released for re-sale after that point.
Exchanging Tickets: We must have the tickets at Box Office to perform a re-sale or exchange. We are unable to refund tickets but will aim to do our best to
re-sell them. Please note that our own unsold tickets will take priority. Provided we have the tickets at least 24 hours before the performance we will exchange them for other tickets of equivalent value for an admin fee of £1 per ticket (free to members). No ticket refunds will be given on the announcement of a subsequent special offer.
Concessions: apply to Over 60s, those in receipt of means tested benefits and students & u25s (Stalls & Dress Circle). £2 off standard tickets in the Stalls, Dress Circle and Upper Circle. Includes matinees and studio performances.
Registered Disabled: customers £10 (Tue – Thu Main House and Tue – Sat Studio) £12 (Fri & Sat Main House) where available.
Schools may claim 1 free teacher ticket with every 10 pupils over 8, 1 in 5 free with pupils 8 years and under. Additional teacher tickets can be purchased at £8 when accompanying a school party. Cream tea matinees are £18 and include a ticket, programme and a cream tea where available. Groups 10+ are entitled to a discount of £2 off per ticket. This excludes matinee performances
Access: We are committed to making our performances as accessible as possible. We have wheelchair spaces available in the stalls (Main House) and in the Studio. Please state at the time of booking if a wheelchair seat is required. There are accessible toilets and baby changing facilities. We have a wireless system for audio described performances and the hard of hearing (please collect relevant equipment from box office) and also schedule signed and captioned performances. Companion tickets are available and access dogs are admitted. Touch Tours can be booked 24hrs in advance of an Audio Described performance.
Latecomers: Latecomers may be asked to wait until a suitable break in the performance before taking their seats. On some occasions it may be impossible to admit latecomers until the interval. Please note for Studio performances without an interval, latecomers will not be admitted at any stage due to the layout of
the performance area. York Theatre Royal has a customer services policy.
Tickets cannot be refunded unless the event is cancelled. Tickets can be exchanged to another performance subject to availability, and on payment of a small transaction charge. Latecomers may not be admitted until a suitable break in the performance. No smoking, photography or recording in the auditorium. The management reserve the right to refuse admission.
We welcome your feedback, please email us at email@example.com or fill in a comments card next time you visit us.
York Theatre Royal is introducing a fee of £1.00 per transaction for all ticket bookings.
The theatre has been absorbing the high cost of ticket processing for many years but we are no longer able to sustain this in the face of reductions in funding from local and national government.
We have made the decision to introduce a booking fee rather than increase ticket prices as our ticket revenue can be divided between other parties. By adding a booking fee we ensure that the full amount will go directly to York Theatre Royal to support our running costs.
The booking fee will be introduced from May 13th 2013.
The charge will apply for all bookings whether on-line, by telephone or at the counter.
Transaction fees will not be charged to York Theatre Royal Members and Schools and Young People booking an Under 25s discounted or free ticket at Box Office.
For more information please speak to a member of the Box Office or FOH Teams.
All bookings will be subject to a £1.00 per transaction booking fee (excludes York Theatre Royal Members). If you book for a participatory activity at York Theatre Royal including Workshops, Adult Acting Classes, Singamajigs & Storymakers your booking will not attract a booking fee if booked via the phone or at Box Office.
PLEASE NOTE: This privacy statement covers websites owned and controlled by York Theatre Royal only. Links to other websites and any information collected by these sites are not covered by this privacy statement. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.
We would encourage you to re-read our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.
For the purposes of the Data Protection Act 1998, we, York Theatre Royal, are a data controller. In order to process your booking, membership, marketing or other request we need to collect certain personal details from you. These details will include, where applicable, your name and contact details and those of party members, credit/debit card or other payment details and special requirements such as those relating to any disability which may affect your chosen arrangement.
Under the Data Protection Act, we have a legal duty to protect any information collected from you.
As part of the delivery of services and information through this website it may be necessary to process personal information. This information can be held in manual paper files or on computer and it is used to deliver services to you. Only the minimum appropriate personal data is requested and held, and it is only kept for so long as the purpose requires.
Information collected by York Theatre Royal will be stored and processed in databases owned solely by York Theatre Royal.
We will not provide any of your personal information obtained via the web or otherwise to other companies or individuals unless required to by law.
The Data Protection Act 1998 requires any organisation that processes personal information to notify the Information Commissioner of what they are doing.
York Theatre Royal has notified relevant processing with the Office of the Information Commissioner. The register can be viewed on the Information Commissioner's website. The register only shows what an organisation or individual is registered to do. It does not reveal whether or not they hold personal information on a particular person.
If you wish to receive a copy of the register, contact:
The Office of the Information Commissioner
Tel: (01625) 545745
Fax: (01625) 524510
Paper copies of individual register entries are available from the Office of the Information Commissioner, free of charge (a small fee is payable for certified copies).
Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.
We believe this information should only be used to help us provide you with better service. That's why we have put a policy in place to protect your personal information.
We will not provide any of your personal information to other companies or individuals unless required to by law, or unless you specifically authorise us to.
Whenever you provide sensitive information (for example, your postal/email address, or your credit card number to make a payment), we will ensure all reasonable steps are taken to protect it. We will also take measures to protect your personal information in storage.
Any personal data you give us will be used to fulfil your specific request, whether that be to send you a brochure, answer an enquiry, make a booking, process your membership or send you appropriate marketing offers. It will then be stored securely on our database for a reasonable period of time.
If you agree to recieve marketing information from us (brochures, mailing letters, email updates etc.), we will use your information to communicate with you via your prefered medium (post or email). You can opt-out of further communications at any time, please see below for more information.
All details you give us in connection with your booking will be kept securly to enable us to deal with you more efficiently in future. We will only use your name and contact details for marketing purposes (for example sending you a brochure or details of a promotion) if you opt-in at the time of booking or contact, and will never pass on your details to any outside organisations unless you specifically agree to this, or we are required to by law.
If you believe that any of your personal details which we are holding are incorrect or inaccurate please let us know.
You are entitled to ask us (by letter or email) what details of yours are being held or processed by us, for what purposes and to whom they may be or have been disclosed. Please note a fee of up to £10 may be charged for this service.
Please allow up to one month for us to process all data regarding your privacy choices.
You may ask for your details to be removed from our database at any time. Please contact Box Office on 01904 623568 or firstname.lastname@example.org.
To help us process your opt-out request please provide the following details:
Please indicate in your email or letter which specific details you would like removed (postal address, email, telephone) or if you would like all your details removed.
Please allow up to one month for us to process your request.
A cookie is a small message given to your web browser by our website. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server.
On the York Theatre Royal website and our online booking site, cookies are used to:
We do not store personal information such as bank details, postal or email addresses in a cookie.
Most web browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your web browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
York Theatre Royal is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site. The materials on this site comprise the view of York Theatre Royal. This site may offer links to other sites thereby enabling you to leave this site and go directly to the linked site. York Theatre Royal is not responsible for the content of any linked site or any link in a linked site. The links are provided to assist visitors to York Theatre Royal’s website and the inclusion of a link does not imply that York Theatre Royal endorses or has approved the linked site.
Registered Charity no. 229396
Errors and omissions excepted